For iPhone
Download the My Phonak App
- Go to your iPhone home screen and tap on the “Settings” icon.
- In the settings menu, tap on the”Bluetooth” icon.
- Tap on the slider button next to Bluetooth to turn Bluetooth On.
- First open for 5 seconds and then close the battery doors, or switch the hearing aids off and on again, if you have rechargeable Phonak hearing aids.
- After several seconds, the name of your Phonak hearing aids will appear on the iPhone screen. Tap on it to select.
- You will now see a message, “Bluetooth Pairing Request” Click “Pair”.
- A connection beep will be heard in the paired hearing aid.
For Android
Download the My Phonak App
- Go to the Android phone’s home screen and tap on the “Settings” icon.
- In the settings menu, tap on the Bluetooth icon.
- Tap on the slider button to turn Bluetooth on.
- First open for 5 seconds and then close the battery doors, or switch the hearing aids off and on again, if you have rechargeable Phonak hearing aids.
- On the Android phone, you will now see a message, “Available Devices.”
- The name of your Phonak hearing aids will appear on the screen with a telephone icon next to it. Tap on it to select.
- A connection beep will be heard in the paired hearing aid.
Phonak App Overview
If the hearing aid doesn’t seem to be working:
- take your hearing aid out and check that the hearing aid is not blocked with wax;
- check that the wire is not twisted, squashed or split;
If you have checked everything but your hearing aid is still not working, make an appointment to see if it needs to be repaired. If the hearing aid is whistling, squealing, sizzling or buzzing. This could be 'feedback', which happens when sound from your hearing aid leaks out and gets picked up by its microphone;
- you may not have put the ear mold in properly - push it gently to check;
- you may have excess wax in your ears
Please refer to www.parkerhearingcenter.com for video tutorials regarding your hearing aids. Should you experience any difficulties, please email me at [email protected]